Support

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We are here for you with 100% customer support before, during, and after your install. If you have questions, please call our support line.

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Information Guides

PG&E Net Metering FAQ: How Net Metering works for PG&E customers.

Solar Monitoring Info: General info on monitoring your solar system, including account setup and verifying production.

Solar Monitoring: Technical Info: Explanations for specific production cases when monitoring your solar system.

Support Guides

Solar Monitoring: PNA Troubleshooting: Restore your solar system’s monitoring connection if using  PNAs (Powerline Network Adapters). Applies to most systems using Enphase, SolarEdge, and SMA inverters.

Enphase Envoy Wi-Fi Troubleshooting: If your Enphase monitoring went down and you are using an Envoy with a TP-Link Wi-Fi adapter, this guide will help you to restore your system’s internet connection.



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