Enphase Envoy Wi-Fi Setup & Troubleshooting

This guide explains how to setup or restore the Wi-Fi connection with your wireless router/modem for the Enphase Envoy, Envoy-S and IQ Envoy.

Envoy-R

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Envoy-S or IQ Envoy


Select Your Envoy for Instructions

First, locate your Envoy. Refer to the photos above to determine what your Envoy looks like. If you are unable to find your Envoy, Enphase has tips for where to look. Click Here.

Envoy-R

To connect via Wi-Fi, the Envoy requires one of the following USB wifi adapters connected to the USB port on top:

  • TP-Link TL-WN721N
  • TP-Link TL-WN722N v1 (Versions 2, 3 and later are not compatible) *

* Important: TP-Link released an updated version of the TL-WN722N with a different chipset (versions 2, 3, and later) that is no longer compatible with the Enphase Envoy. Because the product packaging does not distinguish between different product versions, we no longer recommend purchasing a TL-WN722N to make the Envoy wifi capable. If you have a TL-WN722N that has previously worked with your Envoy, it will continue to work as it has the required v1 chipset.

Wi-Fi Setup & Troubleshooting Steps

  1. Unplug both your router/modem and Envoy. Wait 30 seconds. Plug the modem/router back in, but keep the Envoy unplugged.
  2. If it is not plugged in, plug the TP-Link USB adapter on one of the USB ports on the Envoy.
  3. Connect the Envoy directly to your router via an ethernet cable. It is ok if you temporary move your Envoy to do this.
  4. Plug the Envoy in and wait for it to boot.
  5. Your Envoy will display an IP address on its screen (such as 192.168.1.20 or 10.0.0.23. The actual IP address will vary so look on the screen itself. On your computer, using the Firefox web browser, enter the IP address displayed. For example, if the screen says 192.168.1.20, enter in http://192.168.1.20. Then, press the enter key.
  6. You will visit a webpage. On the top of the webpage, click on the “Administration” link towards the top.
  7. The username and password are both admin.
  8. On the gray box to the left, click on the link labeled “Wi-Fi Configuration”.
  9. From the list, select your wifi network (please note that the Envoy only supports 2.4 GHz wifi, not 5 GHz). Enter your wifi information in and click “Test Connection”.
  10. The Envoy will now test to make sure the wifi information entered is valid. This may take up to 5 minutes so please be patient on this step.
  11. If you entered your wifi information correctly, you will see green text saying Connection Successful. You might have to scroll down to find this message. Underneath, there is a button to “Join Network”. Click on that button.
  12. Once joined, please disconnect the ethernet cable. Un-plug and re-plug the Envoy.
  13. The screen should display an IP address starting with a W (i.e.: W192.168.1.29 or W10.0.0.43). To the right of this screen, you should also see +Web. Your Envoy is now connected to the internet.
  14. Return the Envoy to its original location and plug it in.
  15. In most cases, it takes on average 72 hours for all backlogged data to upload. During this time, you may see errors such as “microinverters not reporting”. This is normal.

Envoy-S or IQ Envoy

  1. Unplug your modem/router for 30 seconds. Plug it back in.
  2. Briefly press and release the button between the Phone and Lightening icons (as pictured below). Do not hold the button down.
  3. The second LED next to the “Phone” icon will light to solid green.
  4. Select a wifi-enabled Mac or Windows computer you would like to use to configure the wifi on the Envoy. Disconnect any ethernet cables it may be connected to.
  5. Go to the wifi settings on your device. Search for wifi network “Envoy_XXXXXX” where XXXXXX is the last 6 digits of your Envoy serial number.
  6. Write down these 6 digits as they will be needed later. Then, connect to the wifi network.
  7. Open your web browser. Type in http://172.30.1.1. Or, if you have this guide already open on the computer you are using to set up your Envoy’s wifi, click here.
  8. A webpage will open. Scroll down to “Wi-Fi” and click on the link.
  9. A prompt to sign in will appear. The username is envoy and the password is the last 6 digits of your Envoy serial number, which you wrote down back in step 6.
  10. Click on “View Networks”. (If you are seeing “Attempting to Reconnect”, click on “More Info” and then click “Forget this Network”. Then, click “View Networks”.)
  11. Select your wifi network, enter your wifi password, then click “Connect”. It may take up to 3 minutes to connect to your wifi network.
  12. You will receive a “Successfully Connected” prompt. Click “OK” to confirm.
  13. On the Envoy, check the LED next to the “Cloud” icon. It should be solid green. This means your Envoy is successfully connected to Enphase servers and it will again upload solar production data.
  14. In most cases, it takes on average 72 hours for all backlogged data to upload. During this time, you may see errors such as “microinverters not reporting”. This is normal.
  15. You may re-connect your computer’s wifi back to your regular network.

Down Monitoring ≠ Down Solar System

  • If your internet connection is lost, this does not affect your system’s production. Your system will continue to produce power normally.
  • Your solar system will continue to collect production data and upload it once the internet connection is re-established.
  • Enphase systems can backfill on average 6 months of data.



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